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Exchanges / Refunds / Replacements

If you are within the 30 day return period, we offer you 3 options:

  1. Exchange your item for a different size/color.

Exchanges are only available for size and/or color of the same style. The exchange of a different product is strictly not permitted. We recommend that you return your original item for a refund and then place a new order for the product you want.

  1. Refund details and vouchers

By default, the reimbursement method is credit.

If you wish to receive a refund on the payment method used during your purchase, you must notify us on the returns form.

Orders that are exchanged or items returned/exchanged due to manufacturer defect do not incur a restocking fee.

Only the final price paid (after any reduction) will be refunded.

Discount codes or vouchers cannot be re-issued and are non-refundable.

  1. Replacement of an incorrect or defective item. We are truly sorry! Please email us at contact@Bricolo-Pro.com with the following details:               
  1. Your order number
  2. The description of the problem (e.g. wrong/defective item)
  3. A photo or video

How long does it take to get a refund?

Typically, refunds can take up to two weeks to process. All refunds must be verified for authenticity and must be submitted to our accounting department for processing.

How do I return an item?

  • Each return request must be accompanied by a form return.
  • Please complete this form as precisely as possible and send your item accompanied by this form to the return address which we will communicate to you by email.
  • For any questions or concerns, email us at contact@Bricolo-Pro.com

Late or missing refunds:

  • Check your bank account
  • Contact your banking institution
  • Processing time usually takes 3-5 business days

If you have done all of this and still have not received your refund, please contact us at contact@Bricolo-Pro.com

Return costs:

The customer is responsible for paying their own shipping costs for returning an item. If you receive a credit, it will be for the amount you paid. If you have notified that you want a refund, you will receive exactly what you paid for the product ordered.

If you would like an exchange: depending on your country of origin, your exchanged item may take 2 to 7 weeks to reach you.


If you are shipping items worth more than €50, we strongly suggest that you send the product back to us with a tracking number.

LIVRAISON Gratuite à partir de 50€


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